Return Policy

8 Bit Evolution will accept a return requested up to 48 hours from the time of arrival for a broken item. We will accept a return for game failure (i.e. no longer saving, data corrupted, etc) up to 90 days from the time of arrival.  In both cases the customer is responsible for return shipping costs.

If an address is entered incorrectly on an order, thus causing the item to ship to the wrong location, 8 Bit Evolution is not responsible for replacing the item. If the item can be retrieved, the customer is responsible for the additional cost of re-sending the item or, if the customer chooses a refund instead, they will receive the cost of the item minus the cost of shipping. If tracking information indicates an item is lost 8 Bit Evolution will send a replacement at no extra cost to the customer. If tracking information indicates an item has been delivered, 8 Bit Evolution is not responsible if the package can not be located by the customer. We recommend contacting your local post office for more information.

Returns and replacements are NOT available on limited release or custom items. All sales for clearance or “as-is” merchandise are final.

We typically ship via the United States Postal Service except for larger wholesale orders. For wholesale please contact info@8bitevolution.com. Orders typically arrive in about a week for continental United States addresses or two weeks for international orders, Alaska, or Hawaii, unless detained by customs for an additional period. We have no control over if or how long customs detains packages.

All return requests must first be approved by an 8 Bit Evolution representative via info@8bitevolution.com or the website contact form found here. If a return is requested and approved, the item will only be replaced or refunded upon arrival. Customers are required to receive a tracking number from the postal service they ship with when returning an item to ensure the return arrived safely. Returns lost in transit are not the responsbility of 8 Bit Evolution and will not be refunded or replaced. Similarly, returns will not be refunded or replaced if a customer indicates the item should have arrived but was not received and no tracking number can be provided to prove the location of the return.

Shipping Policy

Turnaround

All orders are shipped within 7 days Monday – Friday 9am – 5pm EST. Delays up to 7 additional days can be expected during holiday seasons and convention weekends. If you need to know if an item will ship by a specific date email us at info@cartridgearcade.com for more precise wait times.

Carriers

We use USPS to ship orders except when the weight exceeds limitations. Heavier orders are shipped using Fedex.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This privacy policy discloses the privacy practices for www.8bitEvolution.com. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Terms of Service

Last updated: 03/15/16

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.8bitevolution.com website operated by 8 Bit Evolution (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, and shipping address.

Links To Other Web Sites

Our Service may contain links to third­party web sites or services that are not owned or controlled by 8 Bit Evolution.

8 Bit Evolution has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that 8 Bit Evolution shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.